Jun 24th, 2009 by rsiyengar
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| VOL. 5.25, June 23, 2009 |
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| I believe that all ITSM enabling software solutions should carry a warning label that says, “Caveat Emptor.” It is up to you, not the software company or some “paid verifier” to understand your needs and validate your decision…
That is how I started this DITY over two years ago. This spring the OGC announced a new certification scheme for “ITIL Compliant Software.” APMG, the ITIL Accreditor is administering the scheme and has already certified two software products. The industry buzz was mostly negative and in some cases scathing. Since I wrote this article, the ITIL remains a descriptive framework, and it still takes a Clintonesque approach to defining words to apply “compliant” to anything associated with ITIL’s guidance. And as long as “it depends” is the most common answer provided to students and clients when asking about how something in ITIL is implemented, I felt it was only appropriate to dust this article off and run it again.
| 7 Steps for Selecting Software Redux |
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| Who is Billy Mays and why does he always seem to be yelling at us? You know, he’s the guy who pitches products like Oxiclean on TV; where he extols the virtues of the product with a booming voice that is at least several decibels above pain … and urges you to act “right now” … and if you do he’ll see to it personally that your order is doubled (of course there are those shipping and handling fees). What got me thinking about Billy Mays was some recent research I’d done on software products that claim everything from “ITIL Compatibility” to “Ensuring IT Alignment with the Business” … almost forgot “ITIL in a Box.”
Before I go too far in this article, I think it would be best if I clearly stated my biases on the subject of software companies and products in the IT Service Management space. First of all, for quite some time, many software companies have jumped on the ITIL bandwagon, marketing their products as “ITIL compatible and verified.” Because IT Service Management (ITSM) is a descriptive, not prescriptive, framework, the whole situation would have been laughable except for the fact that a significant number of IT shops bought these “compatible” and “verified” software products, thinking it would accelerate their ITIL adoption efforts.
It got worse when the IT shops discovered that the products came in a “few processes short,” and they only learned after the fact that “compatible” really meant compatible in ITIL terms only and “verified” meant nothing as there was no standard to verify the product against.
I have both purchased and built ITSM enabling software for the IT organizations I have run. Based on my 29 years experience working with IT and ITSM- enabling software, following I present my 7 steps to properly choosing a software vendor and package.
Read on… |
| ITIL V3 Online Training & Certification |
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Utilizing a common courseware curriculum that supports both classroom and online venues, itSM Solutions® Mentor Led Training programs provide the maximum flexibility in venue, scheduling, support services, travel expense, time out of the office and overall training costs.
All online classes use a series of accredited video lectures combined with online student courseware and optional support services (mentoring, program management etc.) to recreate the actual classroom experience. All programs can be delivered in a group (public or onsite) or individual (desktop or mobile) classroom environment. Key benefits include:
- Enabling enterprises to train their IT organization online without losing the true value of classroom training - “The Mentor”.
- Providing students the flexibility to learn at their own pace and to schedule their training just like they would schedule their daily meetings.
- Eliminating thousands of dollars in instructor fees, travel expenses and lost productivity costs.
- Supporting a universal per day pricing model that enables enterprises to purchase blocks of discounted training credits without having to pre-assign them to students or programs.
Learn More |
| ITIL V3 Classroom Training & Certification |
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Utilizing a common courseware curriculum that supports both classroom and online venues, itSM Solutions® Mentor Led Training programs provide the maximum flexibility in venue, scheduling, support services, travel expense, time out of the office and overall training costs.
All classroom venues include accredited student courseware delivered by a certified itSM Solutions® Mentor in a public, onsite or virtual (webinar) classroom environment.
Learn More |
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Ramabadran Seshadri Iyengar
Itsmf Professional Member
Business Partner, India, Middle East, Asia Pacific
www.rsiyengar.com
www.rsiyengar.org
www.rsiyengar.info
www.rsiyengar.net
www.rsiyengar.biz
www.rsiyengar.in
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Jun 16th, 2009 by rsiyengar
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RSIYENGAR
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DITY Weekly Reader
The workable, practical guide to Do IT Yourself
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VOL. 5.22, June 2, 2009
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V3 Self Study Online Training Bundles
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Now that you have kicked off your ITIL process implementation project, what’s next?
In Part1 of my practical tips for implementing ITIL processes, I described four high-level but important steps and tips for implementing ITIL processes.
#1: Train and mentor your ITIL process leaders.
#2: Don’t just implement ITIL, ‘adopt’ ITIL!
#3: Documentation is your friend.
#4: Allow your project to be delivered in phases.
Now that you know what the processes are, next on the agenda is to shape the what does the process look like for your implementation team.
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Practical Tips for New ITIL Process Implementers - Part 2
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Shaping the Process
Shaping the process can be made far easier by leveraging the international standard for IT Service Management, ISO/IEC 20000.
Although, in my opinion, it is not perfectly tuned for ITIL v3, you will find that the objectives outlined in the ISO 20000 document will nicely outline what are the must have parts of your process, and at an optimal level be the basis of certifying your IT operations as meeting an internationally recognized ISO standard. For more information, you may want to also read the DITY Get Ready for ISO 20000 Certification.
Read on…
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ITIL V3 Online Training & Certification
|
|
|
Utilizing a common courseware curriculum that supports both classroom and online venues, ITSM Solutions® Mentor Led Training programs provide the maximum flexibility in venue, scheduling, support services, travel expense, time out of the office and overall training costs.
All online classes use a series of accredited video lectures combined with online student courseware and optional support services (mentoring, program management etc.) to recreate the actual classroom experience. All programs can be delivered in a group (public or onsite) or individual (desktop or mobile) classroom environment. Key benefits include:
- Enabling enterprises to train their IT organization online without losing the true value of classroom training - “The Mentor”.
- Providing students the flexibility to learn at their own pace and to schedule their training just like they would schedule their daily meetings.
- Eliminating thousands of dollars in instructor fees, travel expenses and lost productivity costs.
- Supporting a universal per day pricing model that enables enterprises to purchase blocks of discounted training credits without having to pre-assign them to students or programs.
Learn More
|
|
ITIL V3 Classroom Training & Certification
|
|
|
Utilizing a common courseware curriculum that supports both classroom and online venues, ITSM Solutions® Mentor Led Training programs provide the maximum flexibility in venue, scheduling, support services, travel expense, time out of the office and overall training costs.
All classroom venues include accredited student courseware delivered by a certified ITSM Solutions® Mentor in a public, onsite or virtual (webinar) classroom environment.
Learn More
|
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|
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Want to know more?
Email: rsiyengar@airtelmail.in
Phone: 9940151800
Web: http://www.rsiyengar.com
Web: http://www.rsiyengar.in
Web: http://www.rsiyengar.org
Web: http://www.rsiyengar.biz
Web: http://www.rsiyengar.info
Web: http://www.rsiyengar.net
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Posted in Uncategorized | 0 Comments |
