· $695 Lifecycle

· $795 Capability

· $1,195 Lifecycle Plus

· $1,295 Capability Plus

· $1,395 Mixed Plus

· $2,695 Expert Lifecycle

· $2,795 Expert Capability

· $2,995 Expert Mixed

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Before I go too far in this article, I think it would be best if I clearly stated my biases on the subject of software companies and products in the IT Service Management space. First of all, for quite some time, many software companies have jumped on the ITIL bandwagon, marketing their products as “ITIL compatible and verified.” Because IT Service Management (ITSM) is a descriptive, not prescriptive, framework, the whole situation would have been laughable except for the fact that a significant number of IT shops bought these “compatible” and “verified” software products, thinking it would accelerate their ITIL adoption efforts.

It got worse when the IT shops discovered that the products came in a “few processes short,” and they only learned after the fact that “compatible” really meant compatible in ITIL terms only and “verified” meant nothing as there was no standard to verify the product against.

I have both purchased and built ITSM enabling software for the IT organizations I have run. Based on my 29 years experience working with IT and ITSM- enabling software, following I present my 7 steps to properly choosing a software vendor and package.

Read on…

Utilizing a common courseware curriculum that supports both classroom and online venues, itSM Solutions® Mentor Led Training programs provide the maximum flexibility in venue, scheduling, support services, travel expense, time out of the office and overall training costs.

All online classes use a series of accredited video lectures combined with online student courseware and optional support services (mentoring, program management etc.) to recreate the actual classroom experience. All programs can be delivered in a group (public or onsite) or individual (desktop or mobile) classroom environment. Key benefits include:

• Enabling enterprises to train their IT organization online without losing the true value of classroom training - “The Mentor”.
• Providing students the flexibility to learn at their own pace and to schedule their training just like they would schedule their daily meetings.
• Eliminating thousands of dollars in instructor fees, travel expenses and lost productivity costs.
• Supporting a universal per day pricing model that enables enterprises to purchase blocks of discounted training credits without having to pre-assign them to students or programs.

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Utilizing a common courseware curriculum that supports both classroom and online venues, itSM Solutions® Mentor Led Training programs provide the maximum flexibility in venue, scheduling, support services, travel expense, time out of the office and overall training costs.

All classroom venues include accredited student courseware delivered by a certified itSM Solutions® Mentor in a public, onsite or virtual (webinar) classroom environment.

Learn More